I purchased my Herstyler Ceramic Flat Iron around 12 years ago and i use it on a daily basis. I did purchase it from a vendor in our mall.
I too was told it was a lifetime Warranty. Save your receipt and return it for any reason at all. Recently the cord started shorting out , and I dropped the iron and cracked the ceramic. Of course 12 years later and several moves the receipt is no were to be found.
Reading all these posts it really doesn't matter anyways since there is not warranty. I really don't mind that fact and is willing to purchase another Herstyler. This is the only FLat iron that has lasted me this long. It is even working great with the cracked ceramic plates.
Just get frustrated with the short in the wire.
I highly recommend this hot iron. it is well worth the cost.
Product or Service Mentioned: Herstyler Flat Iron.
Reason of review: Good quality.
I liked: It straighten my hair quicker than the ones i used in the past, Hair stays straighter longer.